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1.2 The Challenges of Technology in Large BanksĬHAPTER 2 The History and Current State of BankingĢ.4.3 An Alternative Form of ConsolidationĢ.5 The Development of Modern Banking Products and ServicesĢ.5.5 Wire Transfers and Electronic PaymentsĢ.7 The Challenges of Technology in BankingĢ.9 The Impact of the 2008 Banking CrisisĬHAPTER 3 An Introduction to Banking Technologyģ.7 Revisiting Our Simple Model of a Bankģ.22.5 Operational Dashboards and Stream ProcessingĤ.5.2 ATM Hardware, Software and Message FormatsĤ.9 Handling Telephone, Chat and Video ContactsĤ.9.11 Session Initiation Protocol and Handling a VoIP CallĤ.9.13 Computer Telephony Integration with VoIP CallsĤ.9.14 SIP Trunking and Contact Centre Platforms in the CloudĤ.16 Cross‐channel Considerations and ImplicationsĤ.16.2 Operational Availability and Resilienceĥ.4.2 Small Business Credit Application Processĥ.6.2 Politically Exposed Persons and Sanctioned Entitiesĥ.6.8 Transaction Monitoring and Anti‐Money Launderingħ.3.4 Considerations for Cheque Management in a New Bankħ.6.14 Options for Participating in Payment Schemesħ.9.3 The Technology Underlying Payment PlatformsĬHAPTER 8 Regulation, Finance and ComplianceĨ.6.1 Accounts Payable and Accounts ReceivableĨ.8.2 Promulgation and Tracking of Compliance Objectives and MeasuresĨ.8.3 Creation of Standards and Tools for Managing Compliance RiskĨ.8.6 Root‐Cause Analysis and Enforcementĩ.4 Working with the Business – It's about the Service, Not the Technologyĩ.9.1 The Importance of Standardisation and Orderĩ.10 Following the Rules – Regulation, Law and Technologyġ0.2 Changing Products, Features and Functionsġ0.10 Distributed Ledger Technologies and Cryptocurrenciesġ0.12 Headcount, Skills and Career Progression in the Bank of the Future
